View Procedure
| Procedure Name | Cargo Claim Handling Procedure |
|---|
| Description |
|
Category
|
Procedure
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Responsible Agency
|
Eswatini Railaway
Address: Eswatini Railway Building,Dzeliwe St
Mbabane
Phone:+268 24117400
Email: info@eswatini.co.sz
|
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Legal base of the Procedure
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waiting
|
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Fee
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Required Documents
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No.
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Type of information
|
Note |
|
1
|
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Process Steps
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Step 1
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Notify Insurance underwriter
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|
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Step 2
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Contact Inland Container Depot (ICD) customer service
|
|
| Step 3 |
Engage surveyor if necesary, and collect documents |
|
| Step 4 |
Submit a quantified claim to Eswatini Railway |
|
| Step 5 |
Eswatini Railway acknowledge the receipt of Claim notification
|
| Step 6 |
Eswatini Railway will engage surveyor if necessary and investigate the cause of damage
|
| Step 7 |
Eswatini Railway process claim and finalize internal investigation
|
| Step 8 |
Eswatini Railway evaluates the merit of the claim and the extent of the Eswatini Railway's liability |
| Step 9 |
Eswatini Railway communicates the results to the customer
|
| Step 10 |
Customer receives results |
|
|---|
| Category | Procedure |
|---|
The following form/s are used in this procedure
This procedure applies to the following measures
| Name | Measure Type | Agency | Description | Comments | Legal Document | Validity To | Measure Class |
| No results found. |
