View Procedure
Procedure Name | Cargo Claim Handling Procedure |
Description |
Category
|
Procedure
|
Responsible Agency
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Eswatini Railaway
Address: Eswatini Railway Building,Dzeliwe St
Mbabane
Phone:+268 24117400
Email: info@eswatini.co.sz
|
Legal base of the Procedure
|
waiting
|
Fee
|
|
Required Documents
No.
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Type of information
|
Note |
1
|
|
|
Process Steps
Step 1
|
Notify Insurance underwriter
|
|
Step 2
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Contact Inland Container Depot (ICD) customer service
|
|
Step 3 |
Engage surveyor if necesary, and collect documents |
|
Step 4 |
Submit a quantified claim to Eswatini Railway |
|
Step 5 |
Eswatini Railway acknowledge the receipt of Claim notification
|
Step 6 |
Eswatini Railway will engage surveyor if necessary and investigate the cause of damage
|
Step 7 |
Eswatini Railway process claim and finalize internal investigation
|
Step 8 |
Eswatini Railway evaluates the merit of the claim and the extent of the Eswatini Railway's liability |
Step 9 |
Eswatini Railway communicates the results to the customer
|
Step 10 |
Customer receives results |
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Category | Procedure |
The following form/s are used in this procedure
This procedure applies to the following measures
Name | Measure Type | Agency | Description | Comments | Legal Document | Validity To | Measure Class |
No results found. |