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Procedure NameCargo Claim Handling Procedure
Description

Category

Procedure

Responsible Agency       

Eswatini Railaway
Address: Eswatini Railway Building,Dzeliwe St
Mbabane

Phone:+268 24117400

Email:  info@eswatini.co.sz 

Legal base of the Procedure

waiting

Fee

Required Documents

No.

Type of information

Note

1


Process Steps

Step 1

Notify Insurance underwriter

Step 2

Contact Inland Container Depot (ICD) customer service

Step 3 Engage surveyor if necesary, and collect documents
Step 4 Submit a quantified claim to Eswatini Railway
Step 5 

Eswatini Railway acknowledge the receipt of Claim notification

Step 6 

Eswatini Railway will engage surveyor if necessary and investigate the cause of damage

Step 7 

Eswatini Railway process claim and finalize internal investigation

Step 8 Eswatini Railway evaluates the merit of the claim and the extent of the Eswatini Railway's liability
Step 9

Eswatini Railway communicates the results to the customer

Step 10 Customer receives results

 

CategoryProcedure

The following form/s are used in this procedure
TitleDescriptionCreated DateUpdated DateIssued By
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This procedure applies to the following measures
NameMeasure TypeAgencyDescriptionCommentsLegal DocumentValidity ToMeasure Class
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